Warranty

If a part purchased from FENRAL is defective, you have statutory rights in respect of defects against FENRAL LLC. This information explains the process for consumers. It does not restrict your statutory rights.

Your rights if a product is defective

You may first request that the defect be remedied, generally by repair or replacement at your choice. Subject to the statutory requirements, you may also be entitled to a reduction in the purchase price, rescission of the contract or damages. The statutory requirements and limits applicable to each claim remain decisive.

Time limits and evidence

For new goods, claims in respect of defects generally become time-barred two years after delivery. Special statutory provisions, in particular provisions postponing the expiry of limitation periods and exceptions, remain unaffected. If, in a consumer sale, a condition that does not meet the statutory requirements becomes apparent within one year after the transfer of risk, it is generally presumed that the goods were already defective when the risk passed; the statutory exceptions remain unaffected.

For consumer purchases from 31 July 2026, the following also applies: if you choose repair as the remedy, the original limitation period is extended once by twelve months under section 475e(5) of the German Civil Code (BGB). Before providing the remedy, we will inform you of your right to choose and this extension of the time limit.

How to contact us

Please describe the fault by emailing info@fenral.com or using our contact form. Your order number, the product name and, where appropriate, photographs help us identify the item. Providing this information and contacting us in advance are not additional conditions for exercising your statutory rights.

For returns to our office, the address is:

F. Güzel
Kreitmayrstr. 11a
86165 Augsburg
Germany

Where possible, please agree the appropriate return transport with us to avoid unnecessary costs and delays. Where you are entitled to a remedy, we bear the necessary expenses required by law, in particular transport, travel, labour and material costs. Where the statutory requirements are met, these also include necessary removal and installation costs. Consumers may request an advance payment for the expenses that we are required to bear.

Installation and selecting parts

Having already installed a part does not automatically exclude rights in respect of defects. Instructions to compare the vehicle, part design or reference numbers do not change the agreed characteristics of the goods or our statutory obligations. If a fault affects safety, please stop using the affected part and have the vehicle checked by a qualified professional.

Statutory rights, guarantees and withdrawal

Statutory rights in respect of defects apply independently of any additional voluntary guarantee. Such a guarantee applies only if it is expressly offered with its terms. Returns of non-defective goods under the statutory right of withdrawal are governed by our withdrawal information and the cost rules stated there. Costs payable by the customer for an ordinary withdrawal do not automatically apply to valid claims about defective goods.

Further information is available under returns and complaints and in our terms and conditions.